The controller for this website and for mail sent to info@viggie.it.com is Viggie, Schottenring 30/Ringturm, 1010 Wien, Austria. You can reach the desk by phone at +43 50 39022000 or by email at info@viggie.it.com. Please put commercial register number 75687f in the subject so the letter is filed correctly.
What the website itself collects
The pages are static. They do not ask you to create an account, they do not run a shop, and they do not embed a map. A visit can be logged by the host as a normal server log: the time, the address of the page, and the browser string. Those logs are kept so the desk can see faults and abuse, and they are not used to build a profile of you for advertising.
The contact form does not send your letter to a database on this site. The button opens your own mail program with the address info@viggie.it.com. What you type stays on your computer until your mail program sends it.
Letters you send
If you write to the desk, we use your name, your email address, your phone number if you give one, and the facts you put in the letter. We use them to answer you, to find an existing file if you give a reference, and to decide whether the undertaking can look at the risk you describe. The legal bases are the steps you ask us to take before a contract, the contract if one is later made, and the legal duties that apply to an insurance undertaking in Austria, including duties to keep records.
Please do not send medical detail, identity-card scans, or account numbers in a first letter. If a later file truly needs them, the desk will ask for a narrower set of documents and will say why.
How long letters are kept
An enquiry that does not become a file is kept long enough to answer it and to deal with a follow-up, and then deleted or reduced to a short note that a letter arrived. A file that becomes a policy is kept for the life of that policy and for the period Austrian law requires after it ends. Exact retention follows the record that applies to that file, not a single number printed here.
Who else sees a letter
Mail to info@viggie.it.com is read by the desk. A technical forward may deliver a copy into the mailbox the undertaking uses day to day. Hosting and the mail path see the message in transit because that is how email works. We do not sell the list of people who write. We do not add you to a newsletter. There is no newsletter on this site.
If a letter concerns a risk in another EEA country, the desk may need to share the minimum facts with a branch contact or a claims correspondent in that country. You will be told if that happens for your file.
Your rights
Under the GDPR you can ask for access, correction, erasure, restriction, and a copy of data you provided, and you can object to a use that rests on legitimate interests. Where a use rests on consent, you can withdraw that consent. These rights have limits where an insurance file must be kept by law or where deleting it would spoil a legal claim.
You can also complain to the Austrian data protection authority. Writing to the desk first, at info@viggie.it.com, is the faster way to get a file corrected.
Children
This website is written for adults dealing with insurance. It is not directed at children, and the desk does not ask a child to send personal data through the form.
Changes
If this notice changes, the new text replaces this page. The address, the phone, the mailbox, and commercial register number 75687f stay on the page so you can still reach the same desk.